Terms of use

The confidentiality and protection of your data has always been a major principle in the development of our site and in our desire to provide you with a secure service. The trust you place in us by using our site is the best sign of recognition you can give us.

Through this privacy policy, we aim to communicate to you in a transparent manner our rules concerning the management, storage and processing of personal data in the context of registration and use of our services.

For all our services, the data controller is CHOCMOD. The CHOCMOD company, which publishes and operates the chocmod.com website (hereinafter "the website"), collects, analyzes and uses certain personal nominative data (surname, first name, e-mail address, postal address) and connection data in order to offer you an optimal service and a personalized experience on the website, better able to meet your needs as a user.

By registering for our services, you agree and accept that CHOCMOD may store, analyze and/or use the personal data submitted in accordance with the General Data Protection Regulation (GDPR, European Union regulation) and our privacy policy set out below.

Collected data

When you register on our site, we collect the following data: mandatory personal data (surname, first name, e-mail address, password) and optional personal data (gender, date of birth).By using our services, we collect the following data: mandatory personal data (postal delivery address, zip code, country) and optional personal data (telephone number, company, VAT number); connection data (IP address); data relating to the use of our services (shopping cart history, order history, returns history, history of messages sent between you and our customer service department).

Purposes and data retention

The data collected when you register for our services (name and contact details) is used for mainly practical purposes, to enable you to connect to our site and access your private area securely (tracking your orders, returns, addresses, personal information). The data collected when using our services (name and contact details) is also collected for practical reasons, in order to fulfill our part of the contract, i.e. to deliver the products ordered on our site. The collection of optional nominative information (gender, date of birth) enables us to orient you more easily on the site and in our communications, and also to better detect fraud in the event of non-payment.We collect data linked to your use of our services (saved items, purchase history) for the purpose of improving your customer experience, with a view to providing you with a personalized and evolving service that is enriched by our knowledge of your browsing habits and purchase history.The data retention period is 5 years. As many of the products we offer on the site are linked to chronic habits with a possible extended renewal period, we consider that a 5-year retention period enables a user to retrieve his or her data within a sufficiently long period of time to recover said data after a prolonged absence.

Data recipient

The information collected by the site and concerning you is processed by the company CHOCMOD, whose head office is located at 1 avenue de Flandre in Roncq, registered in the Trade and Companies Register under number 443 274 477 - RCS LILLE METROPOLEIn no case will your data be sold or rented to third parties for marketing or commercial purposes.We share some of your information with third parties, in particular service providers who enable us to deliver the products ordered on our site and who help us run our business: payment service providers, order preparation and delivery companies, web hosts and technical solution partners, the main ones of which are presented below.Some nominative data is transmitted by our emailing service provider Zoho, to enable communication by secure email (TLS encryption) concerning your activity on the site (registration, order tracking) and to facilitate the sending of our newsletters (sending of certain offers likely to interest you according to your purchase history). This service provider is a French company offering a solution whose privacy policy meets the technical and organizational requirements for compliance with European regulations.Some connection data (e.g. pages visited, time spent on the site) are aggregated and transmitted anonymously to the site navigation tracking and analysis solution, Google Analytics, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, which offers a solution whose data protection meets the technical and organizational requirements to comply with European regulations. 

Data protection

The site uses web technologies provided by the free software WordPress and Woocommerce, a French content management system that offers the necessary functionalities and complies with Internet and e-commerce standards with regard to database management and the protection of said data, particularly the most sensitive data (password encryption).

Data protection rights

In accordance with the French Data Protection Act (Loi Informatique et Libertés) and the European General Data Protection Regulation 2016/679 (RGPD), you have the right to access, rectify, port, erase or limit the processing of your personal data.You may object to the processing of your personal data and have the right to withdraw your consent at any time by contacting contact[at]chocmod.com. For any other request you may have concerning the rectification and/or deletion of your personal data, please contact us via our contact form. You have the right to lodge a complaint with a supervisory authority. 6. Cookies and tracking A cookie is a file stored on your computer when you browse a website. A cookie does not collect personal data, but it does collect data relating to your browsing. By default, all Internet browsers authorize the use of cookies.thoplanete.com uses cookies and tracking to measure the site's audience and to improve your browsing experience on the site.You may choose to refuse cookies, in which case your browsing experience may be reduced to access certain pages of the site. The purpose of the cookies we use is to recognize users on subsequent visits, to secure payments that users may make, to record the language spoken by users or other preferences necessary to provide the requested service.

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